Question 1

How do I get started with Secure Claims?

Accepted Answer

Simply call us at (904) 822-9122 or fill out the contact form on this page. We'll schedule a free inspection of your property damage and walk you through your options. There's no obligation and no upfront cost.

Question 2

How long does the initial assessment take?

Accepted Answer

The initial phone consultation typically takes 15-20 minutes. If we determine your claim has merit, we'll schedule an on-site inspection which usually takes 1-2 hours depending on the extent of the damage.

Question 3

What information should I have ready when I call?

Accepted Answer

It's helpful to have your insurance policy number, the date the damage occurred, photos of the damage if available, and any correspondence from your insurance company. Don't worry if you don't have all of this — we can guide you through the process.

Question 4

Do you offer virtual consultations?

Accepted Answer

Yes, we offer virtual consultations for initial assessments. You can share photos and videos of the damage, and we can review your policy remotely. For detailed documentation, we'll typically need to conduct an on-site inspection.

Question 5

What hours are you available?

Accepted Answer

Our office hours are Monday through Friday, 8:00 AM to 6:00 PM. However, we understand that property damage emergencies don't follow business hours — call us anytime and we'll get back to you as soon as possible.

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